Privacy Policy and Cookies

Introduction

This privacy policy explains how Casa Funerara Sfântul Lazăr collects, uses and protects your information when you use our website.

We are committed to respecting and protecting the privacy of our visitors in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).

Information we collect

We may collect the following types of information:

• Analytics information: We collect anonymous data about how visitors use our website, including pages visited and time spent on the site.
• Contact information: If you contact us through the forms on the site, we will collect your name, email address, phone number and the message sent.
• Order information: When you place an order for funeral services through our website, we collect:
  • Full name for customer identification
  • Phone number for contact and service coordination
  • Information about the chosen package (name, price)
  • IP address for security and fraud prevention
  • Browser and operating system information (User Agent)
  • Pages from which you accessed our website (Referrer)
  • Exact date and time of the order
  • Browser fingerprint for security and fraud prevention
  • Screen and timezone information for unique identification

How we use the collected information

The information we collect is used for the following purposes:

• Order processing: Data from order forms is used for:
  • Processing and confirming the order
  • Contacting the customer for service coordination
  • Sending internal notifications via Telegram for our team
  • Keeping necessary records for funeral services
  • Security and fraud prevention (by monitoring IP)
  • Improving user experience (by analyzing behavior)
• Service improvement: To improve the quality of our services and customer experience.
• Customer communication: To answer questions and provide assistance.

How we use cookies

Our website uses cookies to improve your experience. Cookies are small files that are placed on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function.
• Analytics cookies: They help us understand how our website is used by collecting and reporting information anonymously.

Analytics services

We use the following analytics services:

• Vercel Analytics: To collect anonymous data about website traffic and user behavior.
• Vercel Speed Insights: To monitor and improve website performance.

These services collect anonymous data and do not personally identify users. The purpose is to improve user experience and website functionality.

Data retention

Personal data collected through order forms is retained for the period necessary for:

• Processing and completion of requested funeral services
• Fulfilling legal and accounting obligations
• Keeping necessary records according to current legislation

Data is automatically deleted after the mandatory retention period, except in cases where retention is necessary to fulfill legal obligations.

Your rights

In accordance with GDPR, you have the following rights:

• The right to be informed about how we use your data.
• The right to access personal data we hold about you.
• The right to request correction of incorrect information.
• The right to request deletion of your data.
• The right to restrict processing of your data.
• The right to data portability.
• The right to object to processing of your data.

Contact

For any questions related to this privacy policy or about your data, please contact us at:

• Email: sflazar2025@gmail.com
• Phone: 078 455 000
• Address: Sfânta Treime 3, Hîncești, MD